A Gator Group Presentation

Bonding the Bandits:

Building a Stronger Work Environment for the League's Best Team

Nov. 10, 2016

A Gator Group Presentation

By: Q. D Horton, Jacob Lamb, Randy Ramos, Ruby Herebia, Keyssy Garcia, Rachel Gonzales, and Sven Androk

Introduction

Why we are here
Schedule
Ground Rules
Ice Breaker

Modules

Conflict Management
Conflict Resolution
Communication Skills
Team Building
Motivation

Conclusion

Evaluation Card

Why We Are Here

Our goal is to instruct the San Antonio Bandits Corporate Department on the importance of professional communication.

Topics that will be discussed are conflict management, communication skills, and motivation/team building.

The Gator Group understands that you taking this course because of the differences the five departments have been facing.

Our focus will be to bring trust, motivation, equality, and appreciation into the departments and also find the root of the problem so we can establish an equal ground.

After the session, each department will be able to:

Recognize the significance of conflict and how to conduct the situation professionally.
Incorporate communication skills into meetings and conversations held within the office.
Motivate and appreciate each member of the organization by applying trust methods and problem solving solutions.

Tips For Managing Conflict

Rational

Accept Conflict
Be a Calming Agent
Analyze the Conflict
Be Specific

Balanced

Listen Actively
Model Neutral Language
Separate the Person From the Problem
Maintain Confidentiality

Effective

Work Together
Agree to Disagree
Focus On the Future
Move Past Positions
Share Your Interest
Be creative

T.A.L.K. T.O. M.E.

Think About the Issue

Analyze the Problem

Let the Individual Know How You Feel

Keep Calm

Talk Through the Issue

Obtain Calm Behavior

Make a Result

End the Conflict

Conflict Resolution

What does conflict management mean to you?

8 Steps to Resolve Conflict

Agree that a conflict exists.
Set the stage.
Express the problem.
Acknowledge the other person's perspective.
Identify the source of the problem.
Focus on work issues.
Explore alternative solutions.
Agree on a solution and follow-up.

Communication Skills

Objectives:

Trainees will be able to list 3 steps for better communication skills.
Trainees will be able to list examples of internal and external communication barriers.

Telephone Activity

Things to keep in mind:

Make sure to whisper.
Do not repeat the message.
Last person to receive the message will raise their hand.

6 Steps for Better Communication Skills

Getting into the right frame of mind
Listening actively
Sending a clear message
Listening with an open mind
Communicating with clarity
Providing feedback

Communication Barriers

External Barriers: (Noise, Temperature, Space and Time)
Internal Barriers (Biases, Attitude, Beliefs, and Emotions)

Debrief

List 3 steps for better communication skills.
List examples of internal and external communication barriers.

Team Building Session Notes

In your own words, what is teamwork?

Teamwork is:

Example of teamwork:

Why is teamwork important?

Benefits of teamwork?

Why is teamwork important?

Increases Efficiency
Idea Generation
Fosters Learning Experiences
Enhances Communication
Sharing the Workload
Support Network
Builds Trust

Motivation

Objectives:

Trainees will be able to define the term motivation.
Trainees will be able to list at least 3 self-motivating strategies they can implement in the workplace

What is motivation?

The general desire or willingness of someone to do something.

Merriam-Webster

"You've been working hard at football practice everyday for almost 3 weeks now. You have been hoping that your coach is noticing your hard work and effort so that you might be able to start the home game against your rivals this coming weekend. You've been staying after practice with a team member to put in extra work. The last practice before the big game your coach calls everyone into a huddle to list the starting players for the game. He gets to the end of the list and wraps it up with a "Now let's go get 'em tomorrow!" The team cheers with joy and then breaks out. You never heard your name called. According to maintaining a high set point, how would you react in this situation?"